Clickatell
Redwood City, USA · Founded 2000 · private
Cloud messaging and chat-commerce platform offering SMS, WhatsApp, RCS and Apple Messages for Business APIs for businesses.
messaging.dev Score
Overview
Company snapshot and where each provider is based.
| What it is | Cloud messaging and chat-commerce platform offering SMS, WhatsApp, RCS and Apple Messages for Business APIs for businesses. |
| Founded | 2000 |
| Ownership | private |
| Employees | 250-500 |
| HQ city | Redwood City |
| HQ country | USA |
Channels
Which messaging channels each provider can send and receive on.
| SMS | Yes |
| MMS | No |
| RCS | Yes |
| Yes | |
| Viber | No |
| Facebook Messenger | No |
| Telegram | No |
| Apple Messages for Business | Yes |
| Voice | No |
| No |
Developer Experience
How quickly a developer can sign up and send a first message.
| Self-service onboarding | Yes |
| Free developer credit | No |
| Docs quality | high |
| Documentation | https://docs.clickatell.com/ ↗ |
| SDKs | Python, PHP, Java, Node.js, C# |
| Sandbox / test env | Yes |
| API types | REST, SMPP |
Data & Compliance
Data residency options and enterprise compliance certifications.
| EU data residency | Yes |
| US data residency | No |
| Choose region | No |
| GDPR | Yes |
| ISO 27001 | Yes |
| SOC 2 | Yes |
| HIPAA | No |
Data Retention
How long message content and metadata are stored, and whether that is configurable.
Not publicly documented in detail. Clickatell states it moved its data infrastructure to Amazon Web Services (AWS) in Ireland (EU) in 2018 and directs GDPR/data-protection queries to [email protected]; specific message content or metadata retention periods are not published.
Pricing & Credits
Pricing model and the cost of a first message.
| Pricing model | Self-service prepaid pay-as-you-go credits, with quote-based enterprise plans (Connect, Interact, Transact) requiring sales contact. |
| SMS starting price | $0.008 per SMS to the USA (published rate) |
| Free developer credit | No |
Reach & Reliability
Global coverage and delivery dependability.
| Countries covered | 190 |
| Direct operator connections | Yes |
| Published uptime SLA | 99.90%–99.98% uptime (SLA, varies by plan) |
Company & Trust
Independent reviews and company profile.
| G2 rating | 4.3 |
| G2 reviews | 2 |
| Ownership | private |
| Employees | 250-500 |
Sources
Public references used for the values above, pending Clickatell's confirmation.
- https://www.clickatell.com/packages/ ↗
- https://help.clickatell.com/developers-api-reference/reference/one-api ↗
- https://www.clickatell.com/press-center/clickatell-achieves-record-growth-of-its-chat-commerce-platform/ ↗
- https://www.clickatell.com/legal/general-terms-notices/clickatell-maintaining-gdpr-compliance/ ↗
- https://www.clickatell.com/press-center/send-text-messages-us/ ↗
- https://www.g2.com/products/clickatell-chat-commerce-platform/reviews ↗
Migration guides
Moving away from Clickatell? Step-by-step guides: