Comparison
Overview
Company snapshot and where each provider is based.
| Field | SendPulse | Telesign |
|---|---|---|
| What it is | Multi-channel marketing and messaging platform offering email, SMS, web push, and chatbots (WhatsApp, Telegram, Viber, Facebook Messenger, Instagram) through a unified interface and REST API. | Digital identity and programmable communications platform offering SMS, RCS, voice, WhatsApp, Viber and email APIs alongside phone verification and fraud-prevention services. |
| Founded | 2015 | 2005 |
| Ownership | private | private |
| Employees | 51-200 | 500-1,000 |
| HQ city | New York | Marina del Rey |
| HQ country | USA | USA |
What's the differenceTelesign edges ahead on the overall messaging.dev Score (70 vs 63). SendPulse is private and headquartered in New York, USA; Telesign is private and based in Marina del Rey, USA.
Channels
Which messaging channels each provider can send and receive on.
| Field | SendPulse | Telesign |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | No |
| RCS | No | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| Apple Messages for Business | No | No |
| Voice | No | Yes |
| Yes | Yes |
What's the differenceThey share 4 channels. SendPulse additionally offers Facebook Messenger, Telegram, while Telesign additionally offers RCS, Voice.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | SendPulse | Telesign |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | Free plan (15,000 emails/mo) + 10 test SMS | Yes |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | PHP, Python, Ruby, Java, Node.js, C# | C#, Java, Node.js, PHP, Python, Ruby |
| Sandbox / test env | No | No |
| API types | REST, SMTP | REST |
What's the differenceOn API types, SendPulse adds SMTP.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | SendPulse | Telesign |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | Yes | Yes |
| Choose region | No | No |
| GDPR | Yes | Yes |
| ISO 27001 | No | Yes |
| SOC 2 | No | Yes |
| HIPAA | No | Yes |
What's the differenceTelesign offers ISO 27001, while SendPulse does not; Telesign offers SOC 2, while SendPulse does not; Telesign offers HIPAA, while SendPulse does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | SendPulse | Telesign |
|---|---|---|
| Retention policy | Personal data is retained for as long as needed to provide the services or to comply with legal obligations, resolve disputes, and enforce agreements. Servers are located in the United States and Germany with redundant, backed-up storage; under GDPR users can access, export, or request deletion of their data, and all account data is permanently deleted when an account is terminated. | Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days. |
What's the differenceSendPulse: Personal data is retained for as long as needed to provide the services or to comply with legal obligations, resolve disputes, and enforce agreements. Servers are located in the United States and Germany with redundant, backed-up storage; under GDPR users can access, export, or request deletion of their data, and all account data is permanently deleted when an account is terminated. Telesign: Customer transaction data is retained for 90 days for operational troubleshooting and billing purposes, with full backups maintained across two separate data centers also kept for 90 days.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | SendPulse | Telesign |
|---|---|---|
| Pricing model | Pay-as-you-go for SMS (priced per message by destination country); free-forever plan plus paid monthly subscription tiers for email and other channels. | Pay-as-you-go per-message/per-transaction pricing with volume-based enterprise contracts; public per-message rates are not transparently listed. |
| SMS starting price | €0.01 per SMS (e.g. Colombia, Turkey) | Not published |
| Free developer credit | Free plan (15,000 emails/mo) + 10 test SMS | Yes |
What's the differenceSendPulse and Telesign are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | SendPulse | Telesign |
|---|---|---|
| Countries covered | 200 | 230 |
| Direct operator connections | No | Yes |
| Published uptime SLA | No published SLA | No published SLA |
What's the differenceTelesign leads on Countries covered (230 vs 200 for SendPulse); Telesign offers Direct operator connections, while SendPulse does not.
Company & Trust
Independent reviews and company profile.
| Field | SendPulse | Telesign |
|---|---|---|
| G2 rating | 4.6 | 4.3 |
| G2 reviews | 714 | 20 |
| Ownership | private | private |
| Employees | 51-200 | 500-1,000 |
What's the differenceSendPulse leads on G2 rating (4.6 vs 4.3 for Telesign); SendPulse leads on G2 reviews (714 vs 20 for Telesign).
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