Comparison
Overview
Company snapshot and where each provider is based.
| Field | CM.com | Messente |
|---|---|---|
| What it is | A conversational commerce and customer engagement platform offering business messaging across SMS, RCS, WhatsApp and other channels, plus voice, email and payments, via API and cloud apps. | Estonian omnichannel business messaging platform with a single API for SMS, WhatsApp, and Viber (plus RCS in select markets), reaching 197+ countries. |
| Founded | 1999 | 2013 |
| Ownership | public | private |
| Employees | 500-1,000 | 11-50 |
| HQ city | Breda | Tallinn |
| HQ country | Netherlands (EU) | Estonia (EU) |
What's the differenceCM.com edges ahead on the overall messaging.dev Score (58 vs 54). CM.com is public and headquartered in Breda, Netherlands (EU); Messente is private and based in Tallinn, Estonia (EU).
Channels
Which messaging channels each provider can send and receive on.
| Field | CM.com | Messente |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | No |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | No |
| Telegram | Yes | No |
| Apple Messages for Business | Yes | No |
| Voice | Yes | No |
| Yes | No |
What's the differenceThey share 4 channels. CM.com additionally offers Facebook Messenger, Telegram, Apple Messages for Business, Voice, Email.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | CM.com | Messente |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | No | Free test credits on signup |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | PHP, Java, Python, .NET, Node.js | Python, Node.js, PHP, Java, Ruby, C# |
| Sandbox / test env | Yes | No |
| API types | REST, SMPP | REST, SMPP |
What's the differenceOn SDKs, CM.com adds .NET; Messente adds Ruby, C#; CM.com offers Sandbox / test env, while Messente does not.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | CM.com | Messente |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | No | No |
| Choose region | No | No |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | No | No |
| HIPAA | No | No |
What's the differenceCM.com and Messente are closely matched on data & compliance — no material differences in the tracked fields.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | CM.com | Messente |
|---|---|---|
| Retention policy | Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. | Not publicly documented in detail for message content. Messente's data handling policy sets general retention of 1 year after contact without a business relationship or 2 years after the end of a business relationship; message data processed on customers' behalf is retained per each customer's Data Processing Agreement, with custom message retention periods offered as a feature. Data is stored only in EU data centres (Germany and Finland) with an EU-based, EU-owned cloud provider. |
What's the differenceCM.com: Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. Messente: Not publicly documented in detail for message content. Messente's data handling policy sets general retention of 1 year after contact without a business relationship or 2 years after the end of a business relationship; message data processed on customers' behalf is retained per each customer's Data Processing Agreement, with custom message retention periods offered as a feature. Data is stored only in EU data centres (Germany and Finland) with an EU-based, EU-owned cloud provider.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | CM.com | Messente |
|---|---|---|
| Pricing model | Pay-per-use (pay-as-you-go) charged per message with one fixed price per destination country, volume discounts above ~50,000 messages/month, and optional subscription tiers. | Quote-based commitment plans (Essential/Professional/Enterprise) pairing a monthly fee with per-country message prices for 25K+ monthly volumes, plus an SMS-only pay-as-you-go option with a minimum monthly spend of 500 euros. |
| SMS starting price | Not published (per-country pay-per-use pricing requires selecting a region on the pricing page) | Not published (per-country prices shown via on-site pricing calculator; quotes tailored by volume and market) |
| Free developer credit | No | Free test credits on signup |
What's the differenceCM.com and Messente are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | CM.com | Messente |
|---|---|---|
| Countries covered | 0 | 197 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | No published SLA | No published SLA |
What's the differenceMessente leads on Countries covered (197 vs 0 for CM.com).
Company & Trust
Independent reviews and company profile.
| Field | CM.com | Messente |
|---|---|---|
| G2 rating | 4.8 | 5.0 |
| G2 reviews | 12 | 2 |
| Ownership | public | private |
| Employees | 500-1,000 | 11-50 |
What's the differenceMessente leads on G2 rating (5 vs 4.8 for CM.com); CM.com leads on G2 reviews (12 vs 2 for Messente).
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