Comparison
Overview
Company snapshot and where each provider is based.
| Field | CM.com | Infobip |
|---|---|---|
| What it is | A conversational commerce and customer engagement platform offering business messaging across SMS, RCS, WhatsApp and other channels, plus voice, email and payments, via API and cloud apps. | Global omnichannel communications platform for SMS, WhatsApp, voice, email, and more |
| Founded | 1999 | 2006 |
| Ownership | public | private |
| Employees | 500-1,000 | 3,000-5,000 |
| HQ city | Breda | Vodnjan |
| HQ country | Netherlands (EU) | Croatia (EU) |
What's the differenceInfobip edges ahead on the overall messaging.dev Score (96 vs 58). CM.com is public and headquartered in Breda, Netherlands (EU); Infobip is private and based in Vodnjan, Croatia (EU).
Channels
Which messaging channels each provider can send and receive on.
| Field | CM.com | Infobip |
|---|---|---|
| SMS | Yes | Yes |
| MMS | No | Yes |
| RCS | Yes | Yes |
| Yes | Yes | |
| Viber | Yes | Yes |
| Facebook Messenger | Yes | Yes |
| Telegram | Yes | Yes |
| Apple Messages for Business | Yes | Yes |
| Voice | Yes | Yes |
| Yes | Yes |
What's the differenceThey share 9 channels. Infobip additionally offers MMS.
Developer Experience
How quickly a developer can sign up and send a first message.
| Field | CM.com | Infobip |
|---|---|---|
| Self-service onboarding | Yes | Yes |
| Free developer credit | No | Yes |
| Docs quality | high | high |
| Documentation | Open ↗ | Open ↗ |
| SDKs | PHP, Java, Python, .NET, Node.js | Java, C#, Python, PHP, Go, Node.js |
| Sandbox / test env | Yes | Yes |
| API types | REST, SMPP | REST, SMPP, SMTP |
What's the differenceOn SDKs, CM.com adds .NET; Infobip adds C#, Go; on API types, Infobip adds SMTP.
Data & Compliance
Data residency options and enterprise compliance certifications.
| Field | CM.com | Infobip |
|---|---|---|
| EU data residency | Yes | Yes |
| US data residency | No | Yes |
| Choose region | No | Yes |
| GDPR | Yes | Yes |
| ISO 27001 | Yes | Yes |
| SOC 2 | No | Yes |
| HIPAA | No | Yes |
What's the differenceInfobip offers US data residency, while CM.com does not; Infobip offers Choose region, while CM.com does not; Infobip offers SOC 2, while CM.com does not; Infobip offers HIPAA, while CM.com does not.
Data Retention
How long message content and metadata are stored, and whether that is configurable.
| Field | CM.com | Infobip |
|---|---|---|
| Retention policy | Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. | Infobip processes and retains message and traffic data to deliver messages and meet regulatory requirements; message content retention is limited and configurable for enterprise customers under a data-processing agreement. |
What's the differenceCM.com: Not publicly documented in detail. CM.com states it hosts data in Europe and holds ISO 27001/27017/27018/27701 certifications; message content and metadata retention are governed by its privacy statement and per-customer data processing agreements rather than a single published fixed retention period. Infobip: Infobip processes and retains message and traffic data to deliver messages and meet regulatory requirements; message content retention is limited and configurable for enterprise customers under a data-processing agreement.
Pricing & Credits
Pricing model and the cost of a first message.
| Field | CM.com | Infobip |
|---|---|---|
| Pricing model | Pay-per-use (pay-as-you-go) charged per message with one fixed price per destination country, volume discounts above ~50,000 messages/month, and optional subscription tiers. | Primarily quote/contract-based (contact sales), with some pay-as-you-go options |
| SMS starting price | Not published (per-country pay-per-use pricing requires selecting a region on the pricing page) | Not publicly listed (contact sales for a quote) |
| Free developer credit | No | Yes |
What's the differenceCM.com and Infobip are closely matched on pricing & credits — no material differences in the tracked fields.
Reach & Reliability
Global coverage and delivery dependability.
| Field | CM.com | Infobip |
|---|---|---|
| Countries covered | 0 | 190 |
| Direct operator connections | Yes | Yes |
| Published uptime SLA | No published SLA | 99.99% |
What's the differenceInfobip leads on Countries covered (190 vs 0 for CM.com).
Company & Trust
Independent reviews and company profile.
| Field | CM.com | Infobip |
|---|---|---|
| G2 rating | 4.8 | 4.6 |
| G2 reviews | 12 | 300 |
| Ownership | public | private |
| Employees | 500-1,000 | 3,000-5,000 |
What's the differenceCM.com leads on G2 rating (4.8 vs 4.6 for Infobip); Infobip leads on G2 reviews (300 vs 12 for CM.com).
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